How Will My Item(s) Be Delivered?

When purchasing a large item over 75 lbs. from Canal Furniture, you can expect call from a trucking representative 24-48 hours prior to delivery to schedule a delivery date and time. For Ground Delivery, your item will be unloaded from the truck and brought to the curb of your house or to your garage. Please read below for more information regarding all delivery options and services offered.

Nationwide Delivery (7-21) Business Days):

Threshold delivery is a fully insured type of shipping which includes delivery to the threshold of your front door or garage. Upon delivery, the delivery men will unload the merchandise from the truck, bring it to the threshold of your front door or garage so you can inspect the merchandise. No stairs are included. Please note that this service will not be performed if the unit does not fit through the main door or entrance. Additional fees will be applied if the door must be taken off of the hinges. Additional fees will apply if you have stairs. This service does not include installation. Installation services are sold separately.

Delivery company will call you to provide you with the date and time for the delivery, they will give 3-6 hour window for the delivery date and time.

• Transportation directly from our warehouse to your location
• Courteously call 1 Hour before delivery
• Equipment to safely lower Product from the truck to the ground
• Delivery of product placed just inside your preferred entrance
• Delivery service for trucking orders is to the garage or entrance of the house with no steps, unless otherwise ordered at the time of the delivery.

Common Carrier Ground Delivery (7-21)Business Days):

Ground Delivery is basic shipping service. The product will be shipped out via UPS, USPS, FedEx or a common trucking carrier. For oversized products, this service will be provided to you with a Curbside delivery. If you require the product to be brought to your front door or garage, please refer to Threshold or White Glove Delivery. Installation services are sold separately.

White Glove Delivery (7-21) Business Days):

White Glove Delivery is a special service that is safest for large and overweight items. This service is a fully insured type of shipping which includes delivery to the room of your choice. Upon delivery, the delivery men will unload, uncrate, unpack and deliver the product into your room of choice on the first floor so you can inspect the merchandise. Most of the packing materials will be collected and removed (Debris removal service is not available in all areas). Please note that this service cannot be completed if the unit does not fit through the door.

Delivery company will call you to provide you with the date and time for the delivery, they will give 3-6 hour window for the delivery date and time.

• Transportation directly from our warehouse to your location
• Courteousy call 1 Hour before delivery
• Equipment to safely lower Product from the truck to the ground
• Comprehensive Physical Inspection Form
• Position of the item in the home according to homeowner's specifications
• Removal of product from Packing Materials
• Removal of packaging, subject to your request
• Leave your location free of damages

White Glove Delivery offered where available. Cost may vary. White glove service is provided free on orders over $999 in New York City, New Jersey* and Philadelphia.

Free Curbside Delivery is granted on orders over $999 in east coast cities within 10 miles along Interstate 95 highway. Free curbside will be provided on orders over $299 in New York City and New Jersey. 

Under rare circumstances, depending on the items, delivery might take an extra 5-10 buisiness  days. Which includes special orders, far West Coast or Remote areas.  

Canal Furniture takes every step possible to ensure your orders arrive in the best condition possible. All shipments should be inspected upon delivery, and any claim should be made within 24 hours of receipt of merchandise. Items that are not damaged are subject to a 25% restocking and original shipping cost to ship to customer and cost of return to our warehouse. Notification of return must be made no later than 24 hours after receipt of merchandise and must be approved before processing. 

Items must be in its original packaging for a return. Orders Must Be Approved by a Manager in order to return it without the original packaging. These orders will have a minimum of a 25% restocking and shipping fees applied to them, original shipping cost to customer and cost of return. Return approval for these types of orders  will depend on case by case basis and what type of product it may be. 

If a customer requests to return the order within 24 hours from when they received it and it is still in the original packaging, there will be a minimum of a 25% restocking fee, this depends on the brand of the product in addition to original shipping cost to customer, cost of return and assembly fees.

Should the customer request to return the merchandise after it was delivered, return reasons: no longer needed, no longer wanted, changed mind or accidental order, the customer will be responsible for the return shipping fees as well as the original shipping fees we, the seller, paid to have the order delivered originally.

Product photos offer an approximation of the product color, items may have a slight variation. This may be due to your screen settings, lighting conditions, etc. Should the customer like to return the product due to color variation, they are responsible for the afore mentioned fees and return shipment. Merchandise must be in original delivered condition, never assembled. 

Special Orders are not refundable and cannot be returned.

Shipping and assembly charges are not refundable. Buyer responsible for repackaging and return transportation. Returned items must be shipped back to Canal Furniture. in its original packaging, with no signs of use, wear or damage. Upon receipt, Canal Furniture will inspect the package for any damage and reserves the right to partially or wholly accept or deny the return.

Looking to finance your next purchase but not ready to pay for it all at once? We have a great solution for you!   

      Then we have the best bang for your buck! Finance large purchases with ease and affordability with our various payment options that cater to your personal preference. There's no need to worry about budgeting when you can choose one of the most popular payment options today. Reduce the stress of deciding investments in large home appliances and furnishings. Grab an ice-cold beverage from your new refrigerator, kick your feet up on your new recliner, and turn the volume up on your new television-you've come to the right place. It's not what you know, it's who you know. 

     If you have questions with financing or if you have only been approved for less than expected, please contact us at 888-388-1886 to request an increase.

• $1,000 minimum purchase is required to qualify for 12 months finance offer;
• The promotional period starts when you receive your product(s);
• Minimum payments will be due during the promotional period;
• Interest accrues during the promotional period;
• Each month Synchrony Bank will mail you your monthly billing statement which will show the remaining balance;
• If you pay the purchase price in full by the end of the promotional period, all of the accrued interest will be waived and no finance charges will be assessed on the purchase;
• If you do not pay the purchase price during the promotional period, all of the accrued interest will be assessed and posted to your account immediately following the end of the promotional period;
• Interest is calculated based on the original purchase price (regardless of any payment made) at a standard rate APR. 

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PayPal Credit

For additional information and to apply call Canal Furniture at 888-388-1886 You can also estimate your monthly payments below.