How To Prepare for Delivery
- Please make sure to have the areas inside where the product will be placed easily accessible, including removing any doors to get the product inside.
- Prepare areas where delivery personnel will pass through, cover floor & walls, they are not responsible if any damages.
- Please make sure to remove any old furniture is removed before the arrival of your new Furniture.
Delivery & Installation Day
- The delivery company will call you to provide you with the date and time of the delivery. They will give you a 3-6 hour window for the delivery date and time.
- The order will be transported directly from our warehouse to your location.
- A courtesy call one hour before delivery will be made to alert you.
- Our experts will safely lower your order from the truck to the ground and you'll be given a comprehensive Physical Inspection Form.
- Your order will be placed just inside your preferred entrance. Our service for trucking orders is for delivery to the garage or entrance of the residence with no steps unless otherwise ordered at the time of the delivery.
Deliveries for Second and Above (Walk-up) - Additional Charges May Apply
• Available East Coast Only (NY, NJ, CT, MA, DE, DC, MA, FL, VA, SC, NC, GA, PA,)
• Call for more details & 212.925.5343.
White Glove
Midwest, West Coast States or Remote Areas:
- Dining Tables & Beds are not assembled
- White Glove are Delivered to First Floor or Elevated Buildings, No walk-ups
- Installation services are available in some areas; NY, NJ, CT, MA, DE, DC, MA, FL, VA, SC, NC, GA, PA, & Some Parts of Texas. Call for details, 212.925.5343
Delivery method may not be changed once the order is confirmed.
Prepare areas where delivery personnel will pass through. Please cover floor & walls, they are not responsible if any damages.
White glove consists of:
- Threshold delivery into your room of choice
- Unbox the items
- Remove of packaging debris into your disposal area
- Does not include hanging items on walls
Delivery & Basic Furniture Installation
Living Room Furniture
- Connect joining pieces
- Leg Installation
- Remove all packaging material into your disposal
Bedroom Set
- Bed installation may not be available in Midwest/West Coast United States or Remote Areas
- Dresser and Mirror is installed
- Placement of all packaging materials into your disposal area
TV Stands/ Wall Units
- The piece is put together.
- Removal of all packaging material into your disposal area
Dining Set
- Table installation may not be available in Midwest/West Coast regions of the United States or remote areas.
- Removal of all packaging material into your disposal area.
