Submit a Claim
We’re committed to making sure your Canal Furniture purchase arrives in the condition you expect. If your merchandise arrives damaged, defective, or with an issue that requires attention, please complete the claim form below.
To help us review your claim as quickly as possible, please provide complete and accurate information and include all required photos and documentation.
Before You Submit Your Claim
Please inspect your merchandise carefully upon delivery and before assembly or use. If you notice any damage or defect, do not assemble, modify, or dispose of the merchandise or its original packaging until your claim has been reviewed.Required Photos
To process your claim, please provide the following:
- Photo of the entire product: The first photo must clearly show the complete product from an unobstructed view.
- Detailed photos of the issue: Provide at least two additional photos showing the defective or damaged area from different angles.
- Close-up photos: Include clear, close-up images that show the nature and location of the damage or defect.
- Packaging photos: When applicable, include photos of the original packaging, including any visible damage to the box, carton, wrapping, or protective materials.
- Original packaging required: The merchandise must remain available for inspection in its original packaging. Please do not discard the packaging until your claim has been resolved.
Incomplete photos or missing information may delay the review of your claim.
Important Claim Information
Please do not dispose of, alter, repair, or assemble the merchandise before your claim has been reviewed. Depending on the circumstances, Canal Furniture may require additional photographs, documentation, or an inspection of the merchandise before determining the appropriate resolution.
For delivery-related damage, please report the issue as soon as possible after delivery. Claims should be submitted within the applicable claim period outlined in our Return & Damage Policy.
Submitting a claim does not automatically guarantee a replacement, repair, refund, or other resolution. Each claim is reviewed based on the condition of the merchandise, documentation provided, applicable manufacturer policies, and the circumstances of the claim.
When completing the claim form, please provide as much detail as possible. Include:
What is wrong with the merchandise?
Describe the damage, defect, missing component, or other issue.
Where is the issue located?
For example: left arm, right side, seat cushion, tabletop, drawer, leg, back panel, or another specific area.
When was the issue discovered?
Let us know whether the issue was noticed at delivery, during unpacking, or after the product was assembled.
Was the merchandise assembled?
Please indicate whether the item has been assembled or used.
What Happens After You Submit Your Claim?
Once your claim is submitted, our team will review the information and photos provided. If additional information or photographs are required, we will contact you.
Please allow our team time to properly review your claim before making any repairs, alterations, or disposal of the merchandise or packaging.
We appreciate your cooperation and will work with you to address the issue as efficiently as possible.
Need Help?
If you have questions about your claim or need assistance completing the form, please contact Canal Furniture:
Canal Furniture402 Broadway
New York, NY 10013
Phone: 212-925-5343
Email: canalfurniture@gmail.com
Please note: Submitting a claim through this form is the first step in our review process. Please retain the merchandise and all original packaging until you receive further instructions from Canal Furniture.
For reference please review our terms