How Will My Item(s) Be Delivered?
When purchasing a large item over 75 lbs. from Canal Furniture, you can expect call from a trucking representative 24-48 hours prior to delivery to schedule a delivery date and time. For Ground Delivery, your item will be unloaded from the truck and brought to the curb of your house or to your garage. Please read below for more information regarding all delivery options and services offered.
Nationwide Delivery (7-20 Business Days*):
Threshold delivery is a fully insured type of shipping which includes delivery to the threshold of your front door or garage. Upon delivery, the delivery men will unload the merchandise from the truck, bring it to the threshold of your front door or garage so you can inspect the merchandise. No stairs are included. Please note that this service will not be performed if the unit does not fit through the main door or entrance. Additional fees will be applied if the door must be taken off of the hinges. Additional fees will apply if you have stairs. This service does not include installation. Installation services are sold separately.
The delivery company will call you to provide you with the date and time for the delivery, they will give 3-6 hour window for the delivery date and time.
- Transportation directly from our warehouse to your location
- Courteously call 1 Hour before delivery
- Equipment to safely lower Product from the truck to the ground
- Delivery of product placed just inside your preferred entrance
- Delivery service for trucking orders is to the garage or entrance of the house with no steps unless otherwise ordered at the time of the delivery.
Common Carrier Ground Delivery (7-20 Business Days*):
Ground Delivery is basic shipping service. The product will be shipped out via UPS, USPS, FedEx or a common trucking carrier. For oversized products, this service will be provided to you with a Curbside delivery. If you require the product to be brought to your front door or garage, please refer to Threshold or White Glove Delivery. Installation services are sold separately.
White Glove Delivery (7-20 Business Days*):
White Glove Delivery is a special service that is safest for large and overweight items. This service is a fully insured type of shipping which includes delivery to the room of your choice. Upon delivery, the delivery men will unload, uncrate, unpack and deliver the product into your room of choice on the first floor so you can inspect the merchandise. Most of the packing materials will be collected and removed (Debris removal service is not available in all areas). Please note that this service cannot be completed if the unit does not fit through the door.
The delivery company will call you to provide you with the date and time for the delivery, they will give 3-6 hour window for the delivery date and time.
- Transportation directly from our warehouse to your location
- Courtesy call 1 Hour before delivery
- Equipment to safely lower Product from the truck to the ground
- Comprehensive Physical Inspection Form
- Position of the item in the home according to homeowner's specifications
- Removal of product from Packing Materials
- Removal of packaging, subject to your request
- Leave your location free of damages
White Glove Delivery offered where available. Cost may vary.
Shipping times are an estimation and therefore not guaranteed. Often times third party shippers are used in order to complete the order. Timing may be affected by natural events, accidents, bad weather and other unforeseen events. If this happens customers will be notified and informed of a future delivery date. Canal Furniture is not responsible for these types of events.
All orders must be paid in full prior to shipping.
Delivery method may not be changed once the order is confirmed.
Prepare areas where delivery personnel will pass through, cover floor & walls, they are not responsible if any damages.
Curbside Delivery
-
Certificate of Insurance or Building Restrictions
-
3-Hour Delivery Window, No Walk-Up
- Customer assumes responsibility of moving the furniture into their home
In-Home Delivery
-
Inside Delivery (3-Hour Delivery Window, Weekdays Only, No Walk-Up)
-
Certificate of Insurance or Building Restrictions
Remote Areas
-
Additional Shipping Charges May Apply to Remote Areas ($75-$125).
White Glove Threshold Delivery
- Inside Delivery (3-Hour Delivery Window, No Walk-Up)
- Certificate of Insurance & Building Restrictions
- Assembly (Does not Include Bed/Table, in midwest/west-coast, remote areas)
- Place debris in disposal area
- Does not Include Hanging items on walls
- Wardrobes assembly is not included, it is additional
White Glove Assembly Delivery
- Inside Delivery (3-Hour Delivery Window, No Walk-Up)
- Certificate of Insurance & Building Restrictions
- Assembly (Does not Include Bed/Table, in remote areas)
- Place debris in disposal area
- Does not Include Hanging items on walls
- Wardrobes assembly is not included, it is additional
For special requests, please call us at 212.925.5343
*in stock items, timing on special orders may vary
